When the country's larget independent Blue Cross Blue Shield
was ready to launch a new IVR service which would have to handle
hundreds of simultaneous calls, mostly for self-service, to ease
their call center, they turned to Ashergroup to load test the
system prior to its release. We were able to find several
communication paths for downstream servers that could not handle
the traffic load. The communication channels and the downstream
servers' capacity were expanded and retested. When the system was
subsequently released to production, it was successful - which is
to say, it just worked!
When the same company needed to transition their primary database from
Oracle to DB2, they asked Ashergroup, and they got results.
We found that a major portion of the system requirements (batch
reporting facilities) were not considered when the replacement
system was originally purchased. Not content to merely throw more
hardware at the problem, our engineers were able to improve the
efficiency of the underlying database structures and reports,
avoiding a costly system upgrade. The transition took place on time and
within budget despite the difficulties encountered.
When Nortel Networks built
their voice portal, Ashergroup led the design and
implementation effort to make the portal customizable for each and
every user, while still providing enough controls for advertisers
and content providers to make viable as a for-sale product.
needed an application to help them manage and then streamline the
complex interactions between Incumbent (pre-deregulation) and
Competitive (post-deregulation) Local Exchange Carriers (ILEC and
CLEC) in the deregulated telephone market. This would prove to be
no simple task. Each request for new service or a change of
existing service would trigger a flow through at least half a
dozen responsible people for approval and authorization.
Notifications would need to be sent and red
flags would need to be raised if an action was not taken in
a timely basis.
The application was one of the most quickly developed and
thoroughly tested applications in the company's history.
Find out more about how Ashergroup can help you today! E-mail us here.
When Global Crossing
embarked on its Clarify
(now Amdocs) customer care and trouble ticketing system, Ashergroup helped from design to implementation, taking direct
responsibility for the mission critical mechanisms for integrating
the new system with their legacy billing system (running on IBM
CICS) and with their recently developed switch
monitoring/management system (running over SNMP). The integrations
were done cleanly and have not required bug fixes for 3 years and